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C2C Media

Privacy Policy

Last Updated: April 21, 2026

C2C Media (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy explains how we collect, use, process, and protect data through our website (https://c2cmedia.ae) and during the fulfilment of our digital marketing services. Read our privacy policy.

1. Data Controller vs. Data Processor

C2C Media operates in two distinct legal capacities regarding data privacy:

  • Data Controller: When you visit our website, fill out a contact form, or subscribe to our newsletter, C2C Media acts as the Data Controller. We determine how and why this data is collected.

  • Data Processor: When we manage performance marketing campaigns, CRM integrations, or B2B lead generation (exclusive inbound calls) on behalf of our Clients, we act strictly as a Data Processor. We process this proprietary end-user data securely, solely on the instructions of our Clients. We never share, sell, or cross-pollinate lead data between different clients.

2. Information We Collect

We may collect the following types of information:

  • Directly Provided Data: Name, email address, phone number, company name, and project details provided via our contact forms or onboarding processes.

  • Automated Technical Data: IP addresses, browser types, device information, and geographic location (e.g., UAE, Qatar, Oman) collected automatically via cookies and analytics tracking.

  • Client-Provided Data: Temporary access credentials to CRMs, website CMS platforms, and ad accounts required to fulfil our service obligations.

3. How We Use Your Data

We use the collected data to:

  • Provide, operate, and maintain our digital marketing and web development services.

  • Process B2B lead generation tracking and performance reporting.

  • Improve our website’s user experience and analyse regional web traffic.

  • Send administrative notices, invoices, and relevant promotional materials (you may opt-out of marketing emails at any time).

4. International Data Transfers

C2C Media is headquartered in Dubai, UAE, with operational hubs in India and clients in the United States and the broader GCC. Consequently, your data may be transferred to, stored, or processed in servers located outside your country of residence. We ensure that all international data routing is protected by robust encryption standards, secure access protocols, and compliance with applicable cross-border data transfer regulations.

5. Cookie Policy and Third-Party Tracking

Our website uses cookies to enhance functionality and track performance. By using our website, you consent to our use of the following cookie categories:

  • Strictly Necessary Cookies: Essential for the website to function securely (cannot be disabled).

  • Analytics Cookies: Tools like Google Analytics 4 (GA4) used to measure traffic sources and user behaviour.

  • Targeting/Advertising Cookies: We utilize tracking pixels (e.g., Meta Pixel, Google Ads Tag, LinkedIn Insight Tag) to deliver relevant retargeting advertisements to users who have previously interacted with our site.

Opt-Out: You can manage or disable advertising cookies through your browser settings or by visiting industry opt-out portals such as the Network Advertising Initiative (NAI).

6. Data Security and Retention

We implement commercially reasonable security measures, including SSL encryption and restricted operational access, to protect your data from unauthorized access or alteration. We retain personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or to comply with our legal and financial obligations.

7. Your Data Privacy Rights

Depending on your jurisdiction (e.g., UAE PDPL, GDPR), as mentioned in below privacy policy, you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request the deletion of your personal data (“Right to be Forgotten”).

  • Withdraw your consent for marketing communications at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

C2C Media Website: https://c2cmedia.ae

Email: hello@c2cmedia.ae

We comply with applicable data protection frameworks, including the UAE Personal Data Protection Law (PDPL), and adhere to global standards such as the GDPR and CCPA where applicable to our international clientele in our privacy policy.

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